1. Introduction
We respect your privacy and are committed to protecting personal information. This Privacy Policy applies to information we collect through our website and when you contact us about services.
2. Information We Collect
We collect information you provide directly to us and information collected automatically when you use our website.
Information You Provide
- Name
- Phone number
- Email address
- Service requests and issue descriptions
- Vehicle information (for towing/junk car leads)
- Business information (for dealer partnerships/transport)
- Photos of vehicles (optional, if uploaded)
Information Collected Automatically
- IP address
- Browser type and version
- Device information
- Pages visited and time spent
- Referring website
- Click patterns and interactions
3. How We Use Your Information
We use the information we collect to:
- Respond to your service requests and inquiries
- Provide towing and roadside assistance services
- Process junk car purchase requests and offers
- Coordinate dealer transport and partnerships
- Communicate with you by phone, text message, and email about your request
- Improve our website and services
- Analyze website usage and trends
- Comply with legal obligations
4. Information Sharing
We do not sell your personal information. We may share your information with:
Service Providers
Vendors that help us operate the website and respond to requests (hosting, email delivery, analytics, storage).
Legal Requirements
When required by law, lawful process, or to protect our rights, safety, and property.
Business Transfers
If we’re involved in a merger, acquisition, or sale of assets, information may be transferred.
Third-Party Services We Use
These providers may process information on our behalf. Their use of your information is governed by their own privacy policies.
- Supabase: database hosting and storage
- Cloudflare: content delivery and image storage
- Resend: email delivery for notifications
- Vercel: website hosting
- Google Analytics: website analytics
5. Data Security
We use reasonable technical and organizational safeguards designed to protect information (including encryption in transit via HTTPS and access controls). However, no system is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We keep personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Service request data is typically retained for up to 3 years for business record purposes.
7. Your Rights
Depending on your location, you may have rights such as:
Access
Request a copy of your personal information.
Correction
Request correction of inaccurate information.
Deletion
Request deletion of your personal information.
Opt-out of Marketing
Opt out of marketing communications (if any).
To exercise these rights, contact us at info@hanistowing.com. We may need to verify your request before completing it.
8. California Residents (CCPA)
If you are a California resident, you may have the right to know what personal information we collect, request deletion of your personal information, and opt out of the sale or sharing of personal information. We do not sell personal information. To make a request, contact us at info@hanistowing.com.
9. Cookies and Tracking
Cookies are small text files stored on your device. We may use cookies and similar technologies to:
- Analyze website traffic and usage
- Remember preferences
- Improve website performance
You can control analytics cookies using the Cookie Preferences link in the footer, or through your browser settings. If you disable cookies, some features may not work as intended.
10. Children's Privacy
Our website is not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the “Last updated” date above.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us: